I recently read about someone knowing someone who heard of someone who had issues with getting repairs made through Ryan's online service request.
There's the link if you need it.
I figured I should post my experience...to date.
On Monday, I submitted a service request for a broken drain pipe a few feet from the gutter down spout. It appears like final grade broke it and they just covered with seed/hay roll...nice coverup jackholes. I also put in a request to check out a hairline crack on the front porch that developed weeks after pour. Both issues were brought to my PM's attention. I received no response from him. Sooooo, I decided to check out the online service request since I am officially past my 90 day mark.
I received a call on Tuesday that both issues were already visited and checked out. I was further told that the pipe repair will happen quickly and the crack will be inspected by someone who can make a better assessment. Wednesday after work, I found the pipe already repaired. Still waiting on word about the crack.
At this point, I have a favorable opinion on their quickness to handle issues submitted. I just put in a service request asking about the exposed water proofing that my PM has not addressed either, so we will see how that goes.